Privacy Policy

1. Interpretation and Definitions

Definitions

• Company refers to SimuXAI LLC, 5900 Balcones Drive Suite 100, Austin, TX 78731.
• Account means a unique account created for You to access our Service.
• Cookies are small files placed on Your device by a website, containing details of Your browsing history among other uses.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the SimuXAI platform, website at https://simuxai.com, and all related tools and APIs.
• Service Provider means any third-party company or individual employed by the Company to facilitate the Service.
• Usage Data refers to data collected automatically from Your use of the Service.
• You means the individual accessing or using the Service, or the company or legal entity on whose behalf such individual is using the Service.

2. Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide certain personally identifiable information, including but not limited to:

• Email address
• First name and last name
• Organization or company name
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service. This may include Your Device's Internet Protocol address (IP address), browser type, browser version, pages visited, time and date of visits, time spent on pages, unique device identifiers, and other diagnostic data.

Simulation Data

When You use our simulation services, We may collect and process:

• Simulation configurations and input parameters
• Simulation results and output files
• Chat messages with our AI simulation assistant
• Computational resource usage (core-hours, storage)

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. Technologies used include:

• Session Cookies: Essential for providing services and authenticating users. Deleted when You close Your browser.
• Persistent Cookies: Remember Your preferences and login details across sessions.
• Analytics Cookies: Help us understand how the Service is used so We can improve it.

You can instruct Your browser to refuse all Cookies or indicate when a Cookie is being sent. However, some parts of the Service may not function properly without Cookies.

3. Use of Your Personal Data

SimuXAI may use Your Personal Data for the following purposes:

• To provide and maintain the Service, including monitoring usage and managing Your simulations.
• To manage Your Account and registration as a user of the Service.
• To contact You by email regarding updates, security notices, or informational communications related to the Service.
• To provide customer support and respond to Your support tickets and inquiries.
• To improve the Service, including data analysis, identifying usage trends, and evaluating the effectiveness of our AI-driven simulation tools.
• For business transfers, in connection with any merger, sale of assets, financing, or acquisition.
• To enforce our Terms and protect against misuse of the Service.

4. Sharing Your Personal Data

We may share Your personal information in the following situations:

• With Service Providers: We use third-party providers including Google Cloud Platform, Microsoft Azure, and Vercel to host and operate the Service. These providers may process Your data on Our behalf.
• For business transfers: In connection with a merger, acquisition, or sale of assets.
• With Your consent: For any other purpose with Your explicit consent.
• For legal obligations: If required by law or in response to valid requests by public authorities.

We do not sell Your Personal Data to third parties.

5. Retention of Your Personal Data

We retain Your Personal Data only as long as necessary for the purposes described in this Privacy Policy. We will retain and use Your data to comply with legal obligations, resolve disputes, and enforce our agreements.

Simulation data and results are retained in accordance with Your Account plan. You may request deletion of specific simulation data at any time through the Service or by contacting Us.

6. Transfer of Your Personal Data

Your information, including Personal Data, is processed at Our operating offices and on cloud infrastructure (Google Cloud Platform and Microsoft Azure) which may be located outside Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of information represents Your agreement to such transfer. We take all reasonable steps to ensure Your data is treated securely.

7. Delete Your Personal Data

You have the right to delete or request deletion of the Personal Data We have collected about You. You may:

• Update or delete Your information within Your Account settings
• Contact Us at support@simuxai.com to request access to, correction, or deletion of Your data

We may need to retain certain information when We have a legal obligation or lawful basis to do so.

8. Disclosure of Your Personal Data

Business Transactions

If SimuXAI is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, We may be required to disclose Your Personal Data if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

9. Security of Your Personal Data

The security of Your Personal Data is important to Us. We use industry-standard encryption, access controls, and security practices to protect Your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

10. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If You are a parent or guardian and believe Your child has provided Us with Personal Data, please contact Us and We will take steps to remove that information.

11. Links to Other Websites

Our Service may contain links to websites not operated by Us. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify You of changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will notify You via email and/or a prominent notice on Our Service prior to significant changes becoming effective. You are advised to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: support@simuxai.com
• By mail: SimuXAI LLC, 5900 Balcones Drive Suite 100, Austin, TX 78731